Order details, processing and invoicing
Learn how to navigate the Mirakl platform and master the tools to manage your orders, track shipments and accurately issue invoices.
Order status
This is the flow of the different states that orders go through from the moment the customer makes the purchase on the MediaMarkt website.
Order Workflow & Status
Order Workflow & Status
Status prior to PENDING ACCEPTANCE:
Fraud check: This is carried out by the payment service provider before the order is pending acceptance.
Cancelled: The order has not passed the fraud check. The amount has not been charged to the customer.
Rejected: You have rejected the order before it is accepted. The amount is automatically refunded to the customer in the same payment method.
Order details
Order details in the seller back-office
Click on > Orders
You have the flexibility to sort your orders based on various criteria such as Order-ID, customer name, amount, date, or status.
Clicking on the order number forwards you to the complete order details, displaying all relevant order information.
Export the order list as CSV and XLSX (Excel) file with all information by clicking on the button. For example, export all orders in the status “Awaiting Shipment”.
Order acceptance
Accept new orders that you have received in time to provide a quality service to our customers.
Confirm the order by clicking on the Accept or Decline button.
Please note that:
Before accepting an order, you must check your stock.
Upon acceptance of the order, the amount of the order will automatically be charged to the payment method chosen by the customer.
Upon acceptance of the order, Mirakl will send the customer an email with the order confirmation containing all the order details (product, amount, delivery date, your contact details as a seller, etc.).
If the order is rejected, the customer will not be charged (until now the amount was only blocked on the customer's account).
If the order is rejected, the customer will receive an email informing them that the seller has cancelled the order and that the refund has been made.
The order acceptance time and the number of rejections are among the Marketplace requirements (KPIs) that measure the Seller's performance and failure to comply with them may result in the suspension of the shop.
You have 48 hours to accept or reject an order in accordance with our Marketplace Terms and Conditions.
Shipment of orders
Correctly configure the preparation time of your shipments to meet the delivery promise.
Once the order has been confirmed, the status will change to ‘Awaiting dispatch’.
From now on, the customer data will be visible and the order should start to be prepared.
Click on the ‘Mark as shipped’ button.
Select the carrier you wish to use for this shipment from the dropdown. If the carrier you are going to use is not listed, select ‘Other’ at the bottom of the list and enter all the necessary information (carrier name, tracking number, tracking link).
Add the tracking number provided by your carrier.
Click on the ‘Mark as shipped’ button.
Once you have marked the order as shipped, Mirakl will send an email to the customer with the information provided, so that the customer can track their order at any time.
Remember that the tracking information must be correct
- It is mandatory to add a correct tracking number to all shipments and failure to do so may result in suspension from the shop.
- It is your responsibility to ensure that the information provided to customers is correct and up to date at all times, this responsibility does not rest solely with the carrier.
- Mirakl tracks the shipment and if it is not correct, the application will not work.
- Once Mirakl has verified that the order has been delivered, the status of the order will change to ‘Delivered’.
- The sooner the order is recorded as delivered, the sooner it will enter your payment cycle.
Customer invoice
To ensure trust with our customers and to reduce queries and complaints, it is mandatory that the seller sends the purchase invoice to the customer. In addition, it is crucial to provide information on the status of the order, such as shipment tracking, delays, cancellations, etc.
Important information
Once you upload the invoice, the platform automatically sends it to the customer. You don't have to send it again.
Seller Dashboard
- Call to Actions - Payment (Balances) - Performance Overview - Quality Control - Quality Control KPIs
Learn moreHow to upload customer invoice
When making the customer invoice, remember to check the invoicing data that the customer has requested when making the purchase, which are not always the same data as for the shipment.
You can see them at the bottom of the order detail page.
This will save you contacts and customer complaints and will prevent you from having to re-invoice. In addition, it will contribute to customer satisfaction, which will make them more likely to buy again.
How to upload a customer invoice from the order detail page.
Click on ‘More actions’ in the top right corner and select ‘Documents’.
This will open the ‘Order documents’ page, where you can review and download the delivery note issued automatically by Mirakl. Please note that this document is a delivery note and not an invoice.
Add the invoice by selecting ‘Add.’
A new window appears. Select the document type ‘Invoice’.
Drag your document or select the PDF document from your device.
Confirm your choice.
