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Order & Shop Management

Learn about the different aspects of order processing and customer care: orders, refunds and much more.

Order processing

Table of Contents

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Sales cycle & responsibilities

- Sales cycle - Seller's Responsibilities

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Order details, processing and invoicing

- Order Status - Order details - Order Acceptance - Order shipment - Customer invoice

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Seller dashboard

Seller Dashboard

- Call to Actions - Payment (Balances) - Performance Overview - Quality Control - Quality Control KPIs

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Customer Care

Customer Care

- Message Management - Incident Management - Ratings - Invoicing

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Returns Management

- Return Policy - In-store return process - Refund process

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