Order details, processing and invoicing
Manage your orders from start to finish
Table of Contents
Order details
Order processing
Customer invoice
Order details
Learn how to manage your backoffice
Order details in the seller back-office
Click on > Orders
You have the flexibility to sort your orders based on various criteria such as Order-ID, customer name, amount, date, or status.
Clicking on the order number forwards you to the complete order details, displaying all relevant order information.
Export the order list as CSV and XLSX (Excel) file with all information by clicking on the button. For example, export all orders in the status “Awaiting Shipment”.
Order processing
Manual or bulk processing: Order acceptance, shipment confirmation
Manual: Order Acceptance
Click on Orders > Select order
Every new order needs to be accepted from your side. Before accepting an order, check your physical stock.
Confirm the order by clicking on the button Accept or Reject
The acception will automatically collect the order amount from the customers chosen payment method
If the order is rejected, the customer will receive a refund and a notification that the seller has rejected the order. The order acceptance time and the number of rejections are tracked in Seller Performance.
You have 48 hours to accept or reject an order according to the Marketplace Terms and Conditions.
Manual: Shipment Confirmation
Click on Orders > Select order
Once the payment has been collected, the status will automatically change to “Awaiting Shipment”.
The customer related data is now visible and the order is ready for shipment.
Click on “Add Tracking information”
Choose one from our preconfigured carriers.
If needed, you can add more from your carrier settings. If you are shipping with a not configured carrier, select the "Other" option. In this case, the full tracking URL must be provided.
Provide the tracking number below. In this step, you already confirm shipment by checking the box “Mark this shipment as shipped”.Click on the “Mark as shipped” button.
It is very important that you fill in the information of the tracking information prior to confirming the shipment. The email sent to the customer to confirm the shipment of the order is triggered when you click “Confirm shipment.” Therefore, if the delivery information is not filled in beforehand, it will not be mentioned in the email.
Bulk processing: Change the order status
Click on > Orders
Check the boxes of the orders you want to update the status.
Scroll down to the bottom of the page and select the status you want to apply.
Accept
Reject
Confirm shipment
Download delivery slips
Confirm
Bulk processing: Confirm shipment
Click on > Orders
Click on “Import Shipment Confirmation file” in the top right corner.
Download the import template file in XLSX (Excel) or CSV. Fill in the shipping information. In that Excel template, if the carrier is listed, simply create one line per order with the Order id, the carrier name and the tracking ID.
Import file
Customer invoice
To ensure trust with our customers and to reduce queries and complaints, it is mandatory that the seller sends the purchase invoice to the customer. In addition, it is crucial to provide information on the status of the order, such as shipment tracking, delays, cancellations, etc.
How to upload customer invoice
Click on Orders > Select order > More Actions in top right corner
From the order detail page, click on the “More Actions” button in top right corner and navigate to “Documents”.
An invoice can be added on the Order Documents page by clicking on “Add".
You can check and download the delivery note issued automatically by the marketplace system.
A new window pops up. The invoice document can be uploaded here.
Select document type “Invoice”.
Drag and drop your or select a file (PDF) from your device.
Confirm
The invoice is automatically sent to the customer. You do not have to send the invoice separately to the customer.
The invoice cannot be added manually in bulk mode. Automation is possible via the SellerAPI.
To avoid misunderstandings, please follow the instructions in the marketplace terms and conditions.
Please do not: provide bank details, set a payment deadline, use the MediaMarktSaturn brand logos.
It is also important to inform the customer of the completed payment.
Seller Dashboard
- Call to Actions - Payment (Balances) - Performance Overview - Quality Control - Quality Control KPIs
Learn more