Order & Shop Management

Learn about the different aspects of order processing and customer care: orders, refunds and much more.

Sales cycle & responsibilities

- Sales cycle at MediaMarktSaturn Marketplace - What are the responsibilities? - Order Workflow & Status

- Order details in the seller backoffice - Order processing - Customer invoice uploading

- Call to Actions - Payment (Balances) - Performance Overview - Quality Control - Quality Control KPIs

- Incoming Messages - Starting a thread with a customer - Incident Management - Refund process

- Return Policies - Returns and Refunds