Order & Shop Management
Learn about the different aspects of order processing and customer care: orders, refunds and much more.
Table of Contents
Sales cycle & responsibilities
- Sales cycle at MediaMarktSaturn Marketplace - What are the responsibilities? - Order Workflow & Status
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Order details, processing and invoicing
- Order details in the seller backoffice - Order processing - Customer invoice uploading
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Seller Dashboard
- Call to Actions - Payment (Balances) - Performance Overview - Quality Control - Quality Control KPIs
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Customer Care
- Incoming Messages - Starting a thread with a customer - Incident Management - Refund process
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