Sales Cycle & Responsibilities
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Sales Cycle
What are the responsibilities?
Order Workflow & Status
This information reflects a basic overview. For a detailed overview for programming purposes, please contact our team or review the API Ressources.
The fraud check is carried out by the marketplace before order acceptance.
Seller responsibilities and obligations
Customer Service
Customer service is fundamental to the success of our marketplace. Therefore, all sellers are expected to provide courteous and professional responses to our customers. As the seller, you are responsible for handling all customer inquiries, complaints, and related issues arising from the Marketplace. If any Marketplace customers reach out to us, we will direct them to you since they made their purchase from your store. To make it easy for customers to contact you, please provide your contact details on your seller landing page. Remember to have a functional customer service phone line and email available in the language used for the purchase location to ensure effective communication with your customers.
Sending Purchase Invoices
To assure that we build trust with or customers and to reduce inquiries and complaints, it is mandatory for the seller to send the purchase invoice to the customer. Also, providing information on order status, such as shipping tracking, delays, cancellations, etc., is crucial.
Order details, processing and invoicing
- Order details in the seller backoffice - Order processing - Customer invoice uploading
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