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Order & Shop Management

Learn about the different aspects of order processing and customer care: orders, refunds and much more.

Order processing

Table of Contents

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Sales cycle & responsibilities

- Sales cycle at MediaMarktSaturn Marketplace - What are the responsibilities? - Order Workflow & Status

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Order details, processing and invoicing

- Order details in the seller backoffice - Order processing - Customer invoice uploading

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Seller dashboard

Seller Dashboard

- Call to Actions - Payment (Balances) - Performance Overview - Quality Control - Quality Control KPIs

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Customer Care

Customer Care

- Incoming Messages - Starting a thread with a customer - Incident Management - Refund process

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