Frequently Asked Questions
What is the MediaMarktSaturn Marketplace?
Your platform for growth and success in the field of Consumer Electronics.
Reach millions of customers through Europe's No. 1 in Consumer Electronics and benefit from our unique brand recognition.
1. Registration & Sign Up
You do not need to do anything other than fill out our registration form for:
We will then get back to you to discuss the next steps. We are committed to enabling you to sell products on the MediaMarkt Saturn platform as quickly as possible.
In the “onboarding phase”, our team consisting of partner manager, seller service manager and content manager will help you to connect to the platform and to make products and offers go live.
To register and successfully complete the verification process, every country has its own requirements. In general, you will need the following documents:
Commercial register excerpt or business registration
Identity card of the managing director
Only for Germany: Registration with the Dual System with the corresponding ZSVR number (https://www.verpackungsregister.org/information-orientierung/hilfe-erklaerung/service)
Only for Austria: Licensing number of packaging and, if applicable, authorized representative in AT (necessary for companies located outside AT)
Only for Spain: Registration with VIES
Sales tax identification number
Document on the beneficial owners of your company (can be obtained from your contact person).
For companies wishing to sell on the MediaMarktSaturn Marketplace, the principles of the Agreement on Participation in an Online Marketplace of MediaMarktSaturn Plattform Services GmbH apply globally. These also include the following country-specific regulations within the scope of application.
For Germany: Applicable country specifics
For Austria: Applicable country specifics
For Spain: Applicable country specifics
For The Netherlands: Applicable country specifics
For Italy: Applicable country specifics
These documents include deviating or supplementary country-specific regulations in the respective national language for the country in which the respective seller operates, as well as for the sales channels or partner programs. The applicable GTC apply to all partners in this sales channel.
After you finish all the onboarding steps your partner manager will open your shop.
Onboarding steps:
1- fill in all the mandatory fields in Mirakl
2- Add your packaging licensing number or send your partner manager a proof that you have an authorized representative to carry out the licensing of packaging for you
3- ID Now verification
4- Hyperwallet verification
5- Upload a commercial register (not older than 3 month) or business registration
6- Upload products and offers or only offers
You can find our categories and the related commissions in your Mirakl account: "platform settings" > "Commission".
For companies wishing to sell refurbished goods and articles on the MediaMarktSaturn Marketplace, the special regulations for the sale of refurbished goods on the online marketplace of MediaMarktSaturn Plattform Services GmbH apply.
The status pending approval means that you are still in the onboarding process. During the onboarding, you must fulfil and complete the relevant points on your account. Important points here include:
Filling in all mandatory fields in Mirakl
For sales in Germany: Enter your ZSVR number and upload proof of participation in the Dual System
Carry out and successfully complete the verification processes via ID Now (Fiserv) and Hyperwallet
Upload an excerpt from the commercial register (not older than three months) or business registration
Upload of products with valid data (valid content according to the Content Guidelines) and / or upload of corresponding offers (prices and stocks)
In the status "pending approval" you can fulfil all the above points and also re-optimize products if they do not yet have valid data. Your partner manager will be happy to give you feedback on which of the above points still need to be fulfilled before your account can go live.
Please inform your partner manager and your request will be forwarded to the local team. A separate Mirakl account will be created for each sales country (incl. subscription fees).
You will be informed about market specific onboarding requirements by the local partner manager. The decision on any onboarding remains with the country specific partner management team.
2. Product Import
File import via Mirakl
File import via XLSX file (template)
File import via CSV file (template)
File import via FTP (based on .XLSX or .CSV)
File import via API (based on .CSV or .XML)
You can download our template for the Excel/CSV upload under My Inventory > Import from File > File Templates.
You will need to fill this out and upload it back in Mirakl. You can find the current status of your products in the catalogue management or under My Inventory > Import from File > Track Product Imports.
The product will be approved based on quality of your data. If your product has invalid data or in the status “Changes required”, you need to adapt it until it gets into the status “pending verification”.
The rejection code will indicate what should be changed and why the product was rejected. Only products with valid data will be reviewed and approved by the Content team.
If your product has the status “Pending verification”, it means the product will be reviewed by the content team as quickly as possible.
For all sellers who wish to receive support with API integration, MediaMarktSaturn Marketplace and Mirakl provide a variety of resources.
These include an API guide, the API documentation, and the Help Portal.
You can find the API key for your user behind your login name/login address in the top right corner of the Seller Backoffice > API key. To receive support from the integration team, please contact your contact person.
3. Seller Services
This is the amount that has been debited by the marketplace for orders placed on the shop. If you click on the credit balance, you will be redirected to the "My Transaction History" page.
This page is pre-filtered with the payment status "Pending" to display the orders where customers have already been charged, but the seller has not yet received payment.
After 21 days, the order is automatically marked as "Received" and becomes visible in "Next Payment".
It is necessary for the seller to issue an invoice for each order to the customer and upload it immediately.
You can do this by clicking on "More Actions" at the top right of the order detail page, then selecting the "Documents" menu item and then clicking on "Add". Select the document type "Invoice" and upload the invoice file (maximum 10 MB).
The invoice upload is absolutely necessary to comply with legal regulations and the marketplace's guidelines. You also have the option to automate the invoice upload using the Seller API.
- How and when do I receive my payments?
Payouts are made automatically on the 1st, 11th, and 21st of each month and are transferred to the bank account stored in the Seller Backoffice, which you have specified under "My Account > Settings > Bank Account Details".
- How do I get detailed information about my next payments and earnings?
In the Seller Dashboard, you get a quick overview of your financial status.
4. Balance & Payment
This is the amount that has been debited by the marketplace for orders placed on the shop. If you click on the credit balance, you will be redirected to the "My Transaction History" page.
This page is pre-filtered with the payment status "Pending" to display the orders where customers have already been charged, but the seller has not yet received payment.
After 21 days, the order is automatically marked as "Received" and becomes visible in "Next Payment".
This is the amount for all shop orders that have been received by customers, but for which the shop has not yet received payment.
This amount will be paid in the next billing cycle on the specified date.
This is the amount that the operator last paid the shop for orders placed on the shop. The date of payment is also displayed.
- Who is responsible for payment processing?
The payment processing is fully handled by the MediaMarktSaturn Marketplace.
- Are there reports that I can download?
You can view your billing cycles and take action for each billing cycle. You can also view all accounting documents associated with each billing cycle.
In the back office menu bar, select "My Account" > "My Statements". A billing cycle is displayed in the list when it is completed. Ongoing billing cycles do not appear in the list.
Transactions can also be displayed and exported. In the back office menu bar, select "My Account" > "Transactions".
Do you have any questions?
If you do not find the answer you are looking for, do not hesitate to contact us.