Frequently Asked Questions
Cos'è il MediaMarktSaturn Marketplace?
La tua piattaforma per la crescita e il successo nel settore dell'elettronica di consumo.
Raggiungi milioni di clienti attraverso il leader europeo nel settore dell'elettronica di consumo e approfitta della nostra esclusiva notorietà del marchio.
1. Registration & Sign Up
Non devi fare altro che compilare il nostro modulo di registrazione per:
Ti ricontatteremo poi per discutere i prossimi passi. Il nostro obiettivo è consentirti di vendere i tuoi prodotti sulla piattaforma MediaMarkt Saturn il più rapidamente possibile.
Durante la “fase di onboarding”, il nostro team, composto da un responsabile dei partner, un responsabile del servizio venditori e un responsabile dei contenuti, ti aiuterà a collegarti alla piattaforma e a pubblicare i tuoi prodotti e le tue offerte.
Per registrarsi e completare con successo la procedura di verifica, ogni paese ha i propri requisiti. In generale, sono necessari i seguenti documenti:
Estratto del registro delle imprese o licenza commerciale
Carta d'identità dell'amministratore delegato
Partita IVA
registrazione al VIES
Solo per la Germania: registrazione al Dual System con il relativo numero ZSVR (https://www.verpackungsregister.org/information-orientierung/hilfe-erklaerung/service)
Solo per l'Austria: numero di licenza per gli imballaggi e, se del caso, rappresentante autorizzato in AT (necessario per le aziende con sede al di fuori dell'AT)
Documento relativo ai titolari effettivi della vostra società (richiedibile al vostro referente).
Quali norme per i venditori e quali requisiti legali si applicano sul Marketplace di MediaMarktSaturn e per ciascun paese di vendita?
Normative specifiche per paese (Allegato 3.4 d e Allegato 6.6)
Per la Germania : Applicable country specifics
Per l'Austria: Applicable country specifics
Per la Svizzera: Applicable country specifics
Per la Spagna: Applicable country specifics
Per i Paesi Bassi: Applicable country specifics
Per l'Italia: Applicable country specifics
Per il Belgio : Applicable country specifics
Per la Polonia : Applicable country specifics
Questi documenti comprendono le disposizioni nazionali specifiche, divergenti o integrative, redatte nella lingua ufficiale del Paese in cui opera il venditore in questione, nonché quelle relative ai canali di vendita o ai programmi di partnership. Le Condizioni Generali di Contratto applicabili si applicano a tutti i partner di questo canale di vendita.
After you finish all the onboarding steps your partner manager will open your shop.
Onboarding steps:
1- fill in all the mandatory fields in Mirakl
2- Add your packaging licensing number or send your partner manager a proof that you have an authorized representative to carry out the licensing of packaging for you
3- ID Now verification
4- Hyperwallet verification
5- Upload a commercial register (not older than 3 month) or business registration
6- Upload products and offers or only offers
You can find our categories and the related commissions in your Mirakl account: "platform settings" > "Commission".
Per le aziende che desiderano vendere prodotti e articoli ricondizionati sul MediaMarktSaturn Marketplace, si applicano le norme speciali relative alla vendita di prodotti ricondizionati sul marketplace online di MediaMarktSaturn Plattform Services GmbH.
Norme speciali sui prodotti ricondizionati (Allegato 3.4 e)
The status pending approval means that you are still in the onboarding process. During the onboarding, you must fulfil and complete the relevant points on your account. Important points here include:
Filling in all mandatory fields in Mirakl
For sales in Germany: Enter your ZSVR number and upload proof of participation in the Dual System
Carry out and successfully complete the verification processes via ID Now (Fiserv) and Hyperwallet
Upload an excerpt from the commercial register (not older than three months) or business registration
Upload of products with valid data (valid content according to the Content Guidelines) and / or upload of corresponding offers (prices and stocks)
In the status "pending approval" you can fulfil all the above points and also re-optimize products if they do not yet have valid data. Your partner manager will be happy to give you feedback on which of the above points still need to be fulfilled before your account can go live.
2. Product Import
Importazione file tramite Mirakl
Importazione file tramite file XLSX (template)
Importazione file tramite file CSV (template)
Importazione file tramite FTP (basata su .XLSX o .CSV)
Importazione file tramite API (basata su .CSV o .XML)
Puoi scaricare il nostro template per il caricamento Excel/CSV in My Inventory > Import from File > File Templates.
Dovrai compilarlo e ricaricarlo su Mirakl. Puoi verificare lo stato attuale dei tuoi prodotti nella gestione del catalogo oppure in My Inventory > Import from File > Track Product Imports.
L'approvazione del prodotto dipende dalla qualità dei dati inseriti. Se il prodotto contiene dati non validi o si trova nello stato “Changes required”, devi correggerlo finché non passa allo stato “Pending verification”.
Il codice di rifiuto indica che cosa va modificato e perché il prodotto è stato rifiutato. Solo i prodotti con dati validi vengono esaminati e approvati dal team Content.
Se il prodotto si trova nello stato “Pending verification”, significa che verrà esaminato dal team Content il prima possibile.
Per tutti i seller che desiderano ricevere supporto nell'integrazione API, MediaMarktSaturn Marketplace e Mirakl mettono a disposizione diverse risorse.
Tra queste: una guida API, la documentazione API e l'Help Portal.
Trovi la API key del tuo utente nel Seller Backoffice, in alto a destra sotto il tuo nome utente/indirizzo di login > API key. Per ricevere supporto dal team di integrazione, contatta il tuo referente.
3. Seller Services
This is the amount that has been debited by the marketplace for orders placed on the shop. If you click on the credit balance, you will be redirected to the "My Transaction History" page.
This page is pre-filtered with the payment status "Pending" to display the orders where customers have already been charged, but the seller has not yet received payment.
After 21 days, the order is automatically marked as "Received" and becomes visible in "Next Payment".
It is necessary for the seller to issue an invoice for each order to the customer and upload it immediately.
You can do this by clicking on "More Actions" at the top right of the order detail page, then selecting the "Documents" menu item and then clicking on "Add". Select the document type "Invoice" and upload the invoice file (maximum 10 MB).
The invoice upload is absolutely necessary to comply with legal regulations and the marketplace's guidelines. You also have the option to automate the invoice upload using the Seller API.
- How and when do I receive my payments?
Payouts are made automatically on the 1st, 11th, and 21st of each month and are transferred to the bank account stored in the Seller Backoffice, which you have specified under "My Account > Settings > Bank Account Details".
- How do I get detailed information about my next payments and earnings?
In the Seller Dashboard, you get a quick overview of your financial status.
4. Balance & Payment
This is the amount that has been debited by the marketplace for orders placed on the shop. If you click on the credit balance, you will be redirected to the "My Transaction History" page.
This page is pre-filtered with the payment status "Pending" to display the orders where customers have already been charged, but the seller has not yet received payment.
After 21 days, the order is automatically marked as "Received" and becomes visible in "Next Payment".
This is the amount for all shop orders that have been received by customers, but for which the shop has not yet received payment.
This amount will be paid in the next billing cycle on the specified date.
This is the amount that the operator last paid the shop for orders placed on the shop. The date of payment is also displayed.
- Who is responsible for payment processing?
The payment processing is fully handled by the MediaMarktSaturn Marketplace.
- Are there reports that I can download?
You can view your billing cycles and take action for each billing cycle. You can also view all accounting documents associated with each billing cycle.
In the back office menu bar, select "My Account" > "My Statements". A billing cycle is displayed in the list when it is completed. Ongoing billing cycles do not appear in the list.
Transactions can also be displayed and exported. In the back office menu bar, select "My Account" > "Transactions".
5. Legal Notes
The transparency report in accordance with the Digital Services Act is country specific available at the following links:
For Austria: Applicable country specifics
For Germany: Applicable country specifics
For companies wishing to sell on the MediaMarktSaturn Marketplace, the principles of the Agreement on Participation in an Online Marketplace of MediaMarktSaturn Plattform Services GmbH apply globally. These also include the following country-specific regulations within the scope of application.
For Germany: Applicable country specifics
For Austria: Applicable country specifics
For Switzerland: Applicable country specifics
For Spain: Applicable country specifics
For The Netherlands: Applicable country specifics
For Italy: Applicable country specifics
For Belgium: Applicable country specifics
For Poland: Applicable country specifics
These documents include deviating or supplementary country-specific regulations in the respective national language for the country in which the respective seller operates, as well as for the sales channels or partner programs. The applicable GTC apply to all partners in this sales channel.